Standard shipping in 5 to 7 business days $129 or Express shipping in 1 to 3 business days $159.

Note: Shipping time begins once payment has been confirmed and is provided that the purchase is made on a business day. Saturdays, Sundays, legal holidays, and those established by the shipping company are considered non-business days.

Order processing time is 1 to 3 business days* (except on sales days and/or special promotions: Hot Sale, Cyber ​​Monday and Black Friday and peak sales seasons such as: Buen Fin, December.

For more information, visit: https://skinandtonic.mx/pages/formas-de-pago

If the product arrives damaged or defective, exchanges will be made at no additional cost. Contact us as soon as possible at hola@skinandtonic.mx or via WhatsApp at 9994516282.

A photo of the damaged product must be sent and we will evaluate the case.

We currently do not have physical stores; we are a 100% online store, serving all of Mexico.

We can help you as quickly as possible by email at hola@skinandtonic.mx or by WhatsApp at 9994516282

Business Hours: Monday to Friday from 9:30 am to 6 pm

If the product you want to purchase is out of stock, don't worry! You can stay tuned to our social media channels and be the first to know when it's back in stock.

Subscribe to our newsletter and receive current promotions, new brands, products, and trends by email. You'll be among the first to know.

Yes, absolutely! We work with two shipping companies: Redpck and Estafeta, and you can track your order from the moment it leaves our offices until it reaches you.

Once payment has been made and confirmed, you will receive a tracking number within the next few hours (on business days). You can use this number to track your order in-store or on the RedPack or Estafeta website.

RedPack makes a maximum of three delivery attempts. If all of them fail, due to internal policies, the package will be returned to our offices, and you will have to pay for a new shipment.

We recommend keeping an eye on your package. Delivery times are Monday through Friday, 9:00 a.m. to 8:00 p.m.

*Skin and Tonic assumes no responsibility for packages delivered to incorrect addresses. Please check and ensure the shipping address is correct.

Our brand selection is very careful, and while it's difficult to find brands that have all the aforementioned certifications, having one certification is sufficient. The brands we choose must meet a standard of social benefit.

You can find our nomenclatures to communicate the characteristics of each product.

Once the platform has approved your purchase, you can make your payments from BBVA, OXXO, SPEI Transfer, or Paynet affiliated centers. For more information, visit: https://www.kueskipay.com/para-ti/como-pagar

If you have an email address ending in @hotmail and haven't received your purchase confirmation email, it may have ended up in your spam/junk folder. This is an issue external to Skin & Tonic, and for now, it's best to regularly check your spam folder and mark it as primary. This way, subsequent emails regarding your order status will arrive as expected.